Packages are generally dispatched within 12-48 hours after receipt of payment and are shipped via PostNL or DHL with tracking. If there are any delays we will inform you.
When ordering via the website, you will immediately receive a confirmation email. This confirmation email contains a unique order number that you can use to request the status of your order.
For orders shipped from our Dutch warehouse, the delivery time is within 1-2 days for Netherlands, for Belgium 2 days, the rest of Europe 4-7 days and to other places outside Europe the delivery time can be up to 14 days.
We have the possibility to dispatch goods from other external warehouses in Europe. We might do so if we decide this will be in the customer's favour increasing speed of delivery or if you specifically request this.
We have the possibility to ship by Express. Please contact us for this possibility. Delivery is then usually within 1-2 days for all of Europe. For some locations there will be an extra shipping charge.
All packages are carefully and discretely packaged. Only your name + address and our return address are on the packaging.
We ship for free within the Netherlands and for free to Belgium when order is above €50.