Complaints procedure

Our aim is for you to be satisfied with everything you buy from Ananda Kratom. In the unlikely event that an article does not meet your expectations, you have a complaint or something has gone wrong with the delivery. Then please contact us immediately.

We recommend that you first report complaints to us by emailing sales (at) From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.